Upperclapton Storage Terms and Conditions
These Terms and Conditions govern the use of Upperclapton Storage services, including storage room bookings, access arrangements, payments, and the handling of stored items. By making a reservation, confirming a booking, or using any storage space or related service, the customer agrees to be bound by these terms. If any part of these terms is not understood, the customer should review them carefully before proceeding. The purpose of this document is to set out clear expectations for both parties, so that the storage service operates fairly, safely, and efficiently.
The service is intended for lawful personal, domestic, business, and archive storage only, subject to the restrictions in these terms. A booking does not guarantee availability until it has been accepted and confirmed by Upperclapton Storage. All storage agreements remain subject to the customer’s compliance with these terms, site rules, and any reasonable instructions given by the operator for safety or operational reasons. These terms apply equally whether the booking is made online, by telephone, in person, or through any approved reservation method.
In these terms, “customer” means the person or business entering into the storage agreement, and “unit” means the allocated storage space or facility provided. References to stored items include all goods, contents, boxes, equipment, documents, and belongings placed into storage. The customer remains responsible for deciding whether the unit is suitable for the items they wish to store, including assessing any special requirements relating to size, weight, fragility, temperature sensitivity, or legal restrictions.
Booking Process. A reservation may be made by the customer using the approved booking method and must include accurate details about identity, contact information, the desired unit size, the proposed start date, and any special requirements. Upperclapton Storage may request identification, business information, or proof of address before accepting a booking. The customer must ensure all information provided is complete and accurate. Incorrect or incomplete information may result in delay, refusal, or cancellation of the booking. The booking becomes binding only when confirmed by Upperclapton Storage, whether through written confirmation, digital confirmation, or another explicit acceptance method.
Unit allocation is subject to availability and may be changed before move-in if operational needs require it, provided a reasonably comparable alternative is offered where possible. The customer should check the booking confirmation carefully and notify Upperclapton Storage promptly of any error. Access arrangements, moving-in dates, and any service options are confirmed as part of the booking process and may be subject to additional conditions. The customer acknowledges that the service may require security procedures, vehicle registration details, or access credentials before entry is permitted.
Upperclapton Storage reserves the right to refuse or cancel a booking where there are reasonable grounds to believe the customer will not comply with these terms, where the items are unsuitable for storage, or where the booking may create legal, safety, insurance, or operational issues. Any decision to refuse a booking will be made reasonably and in good faith. The customer must not use the storage service for any purpose that is unlawful, hazardous, deceptive, or inconsistent with these terms.
Payments and Charges. The customer agrees to pay all storage fees, deposits, administrative charges, lock fees, cleaning fees, late payment charges, and any other sums properly due under the booking. Fees are usually payable in advance according to the payment schedule stated in the booking confirmation. Where payment is by recurring card, direct debit, or another authorised method, the customer authorises Upperclapton Storage to collect sums as they fall due until the agreement ends and all outstanding balances are settled.
All prices may be stated inclusive or exclusive of VAT depending on the service and applicable law, and any tax will be charged where required. If the customer fails to make payment on time, Upperclapton Storage may charge interest or reasonable administration fees to the extent permitted by law, suspend access, and/or terminate the agreement after appropriate notice. The customer remains liable for charges accruing during any period of non-payment until the unit is formally vacated and the agreement has ended in accordance with these terms.
The customer must keep payment details up to date and must notify Upperclapton Storage without delay if a card expires, a bank account changes, or another payment method becomes unavailable. Where payments are returned, reversed, or declined, the customer may be responsible for any associated bank or processing charges, again to the extent permitted by law. If any invoice is disputed, the customer must notify Upperclapton Storage promptly and still pay any undisputed amount by the due date. A dispute does not automatically suspend the obligation to pay sums properly due.
Cancellations, Ending the Agreement, and Vacating the Unit. Either party may end the storage agreement in accordance with the notice period stated in the booking confirmation or, if none is stated, by giving reasonable notice. Notice must be provided in a manner accepted by Upperclapton Storage, and the customer should ensure that any notice is received and acknowledged. The customer remains responsible for all charges up to the end date of the agreement and for any costs arising from the condition of the unit after vacating.
If the customer cancels before the service starts, any refund will depend on the timing of the cancellation, the applicable booking terms, and whether any non-refundable fees have already been incurred. Where the customer cancels after the start date, no refund will usually be due for any part of a prepaid period already commenced, unless required by law or expressly agreed otherwise. Upperclapton Storage may terminate the agreement immediately if the customer commits a serious breach, including non-payment, misuse of the unit, or storing prohibited items.
The unit must be emptied completely by the end of the agreement. The customer must remove all goods, rubbish, locks, and personal property, and must leave the unit in a clean and undamaged condition. If the customer fails to vacate on time, Upperclapton Storage may continue charging fees, restrict access, and take further steps permitted by law. Any items left behind may be treated in accordance with the abandonment and disposal provisions of these terms and any applicable statutory requirements.
Liability and Insurance. The customer is responsible for ensuring that the items placed into storage are adequately insured against loss, theft, damage, and other risks, unless the agreement expressly states that cover is provided by Upperclapton Storage. The operator is not responsible for insuring the customer’s goods and does not accept liability for loss of or damage to items stored, except where such loss or damage is directly caused by proven negligence, fraud, or wilful default by Upperclapton Storage and to the extent liability cannot lawfully be excluded.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. Subject to that, Upperclapton Storage will not be liable for indirect loss, consequential loss, loss of profit, loss of business, loss of data, or special damages arising from the use of the storage service. Where liability is established and cannot be excluded, any compensation payable may be limited to the reasonable repair or replacement value of the affected items, subject to any lawful cap stated in the booking confirmation.
The customer must take all reasonable steps to protect their own property, including using suitable packaging, suitable shelving where permitted, and appropriate labelling. The customer must not rely on verbal statements about security, environmental conditions, or suitability unless confirmed in writing. Upperclapton Storage does not guarantee that a unit is suitable for items requiring precise climate control, long-term preservation, or specialist handling unless such service has been expressly agreed. The customer accepts that general storage conditions may vary as a normal part of the service.
Waste Regulations and Prohibited Materials. The customer must comply with all applicable laws relating to waste, hazardous substances, environmental protection, fire safety, and the storage of regulated goods. No waste may be dumped, abandoned, or stored in a way that causes nuisance, contamination, infestation, or fire risk. The customer must not place in storage any items that are illegal, dangerous, toxic, explosive, flammable, corrosive, radioactive, perishable, or otherwise prohibited by law or by the site rules. This includes, without limitation, stolen goods, unlicensed firearms, live animals, and illicit drugs.
The customer is solely responsible for ensuring that any item placed into storage is lawfully owned, properly declared where required, and safe to store. If an item is classified as controlled waste or requires special treatment, the customer must not store it unless Upperclapton Storage has given prior written consent and the arrangement complies with all legal requirements. The customer must not dispose of waste, packaging, furniture, liquids, electronics, batteries, tyres, or similar materials at the facility unless such disposal is expressly permitted and arranged in accordance with the law.
If Upperclapton Storage reasonably believes that prohibited, hazardous, or improperly disposed materials have been placed in a unit, it may refuse entry, move the items where lawful and safe to do so, contact the relevant authorities, and/or arrange removal or disposal at the customer’s expense. The customer will be responsible for all costs, losses, penalties, cleanup expenses, and claims arising from any breach of waste or environmental obligations. The customer must indemnify Upperclapton Storage against claims made by third parties due to the customer’s unlawful storage or disposal activities.
Access, Security, and Use of the Unit. The customer must keep access credentials, keys, codes, and locks secure and must not share them with unauthorised persons. Any person using the customer’s access method is deemed to be acting on the customer’s authority unless Upperclapton Storage is notified otherwise and has had a reasonable opportunity to act. The customer must use the unit only for the items approved in the booking and must not sublet, assign, or transfer the unit without written permission.
The customer must not carry out repairs, maintenance, spraying, painting, welding, or any activity that could damage the unit or create a risk to health or safety. The unit must not be used as living accommodation, a workspace involving dangerous operations, or a place for customer or third-party business activity unless specifically agreed in writing. Any inspection rights reserved by Upperclapton Storage may be exercised on reasonable notice or immediately where required for safety, legal compliance, or emergency reasons.
Variation, Notices, and Governing Law. Upperclapton Storage may amend these terms where necessary for legal, operational, or security reasons, provided any material changes are communicated to the customer in a reasonable manner. If a term is found unenforceable, the remainder will continue in effect. Notices from the customer must be sent using an approved method and will be treated as received only when actually acknowledged or deemed received under the agreed notice rules.
These Terms and Conditions are governed by the laws of England and Wales, and any dispute arising from or in connection with the storage agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. No waiver by Upperclapton Storage of any breach or right shall operate as a continuing waiver. By booking or using the service, the customer confirms that they have read, understood, and agreed to these terms and that they accept responsibility for compliance throughout the storage period.