Storage Upper Clapton Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Upper Clapton provides storage, related handling, and removal services. By making a booking, using our storage facilities, or instructing us to carry out any services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below:
Customer means the person, firm or company that books or uses our services.
Services means any storage, removal, packing, handling, loading, unloading, or associated services that we provide.
Storage Facility means any warehouse, storage unit, container or other premises used by us to store goods.
Goods means the items that you ask us to handle, remove, transport, or store.
Contract means the agreement between you and us for the provision of services in accordance with these Terms and Conditions.
We, us and our mean the provider of services trading as Storage Upper Clapton.
2. Scope of Services
We provide storage services and related removal and handling services within our standard service area, subject to availability, safety considerations and compliance with applicable laws and regulations. The exact scope of services applicable to your booking will be confirmed in our written quotation or booking confirmation.
3. Booking Process
All services must be booked in advance. You may request a quotation by providing details of the goods, locations and dates. Quotations are based on the information you provide and are subject to correction if that information is inaccurate or incomplete.
A booking is not confirmed until we issue a written confirmation. We may refuse any booking at our discretion, including where access is unsuitable, the goods are not acceptable under these terms, or where we consider the work unsafe or unlawful.
When making a booking, you must provide accurate information about:
The nature, quantity and approximate value of the goods.
Access restrictions at collection and delivery addresses, including parking limitations, steps, lifts or narrow access.
Any items that require special handling, such as fragile goods, bulky items or items of high value.
Any changes to your booking, including changes to dates, addresses or the volume of goods, must be notified to us as soon as possible. Changes may result in revised charges or, where we cannot accommodate the change, the cancellation of your booking subject to the cancellation terms below.
4. Quotations and Charges
Our quotations set out the services included and the applicable charges. Unless otherwise stated in writing, quotations do not include:
Customs duties, parking charges, congestion or toll charges, or any third party fees.
Disassembly or reassembly of furniture or fittings.
Packing or unpacking services.
Disconnection or reconnection of appliances.
Extra waiting time beyond agreed loading or unloading periods.
Charges may be based on time, volume, weight, storage space used, distance travelled, or a combination of these factors. We reserve the right to amend our charges where:
The work is carried out under circumstances not disclosed to us at the time of quotation.
Additional services are requested or required.
Access at either address is significantly more difficult than reasonably anticipated.
The volume or weight of the goods exceeds what was declared at the time of booking.
5. Payments
Unless we agree otherwise in writing, payment terms are as follows:
For removal and handling services, full payment is due in advance of the service date, or at latest on arrival at the collection address before loading commences.
For storage services, the first storage period and any associated handling charges must be paid in advance before goods are placed into storage. Ongoing storage fees are payable in advance for each storage period.
All payments must be made in the currency specified on the quotation or invoice, using a payment method we accept. We reserve the right to refuse to carry out or continue any services where payment has not been received as required.
If you fail to pay any amount due, we may:
Charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full.
Exercise a lien over the goods, meaning we may retain possession of them until all sums due to us, including storage and related costs, are paid in full.
Sell or dispose of the goods in accordance with applicable law if any amount remains unpaid after reasonable notice, applying any proceeds towards the outstanding sums and associated costs.
6. Cancellations and Postponements
You may cancel or postpone a booking by giving us written notice. The following charges may apply unless otherwise specified in your quotation or booking confirmation:
More than seven days before the scheduled service date: no cancellation fee, although any non refundable third party costs we have incurred may be charged.
Between seven days and forty eight hours before the scheduled service date: up to fifty percent of the quoted service charge.
Less than forty eight hours before the scheduled service date or on the day of service: up to one hundred percent of the quoted service charge.
If we reasonably consider that carrying out the services would be unsafe, unlawful, or not reasonably practicable, we may cancel or suspend the services. In such circumstances we will refund any payments received for services not provided, less any reasonable costs incurred, and this shall be your sole remedy.
7. Your Responsibilities
You are responsible for:
Ensuring that you have full legal title to the goods or the authority of their owner to enter into the contract.
Providing suitable access at both collection and delivery addresses, including any necessary parking arrangements or permits.
Ensuring that any goods left in our care are suitable for storage and appropriately packed where you are responsible for packing.
Removing or securing any personal documents, money, jewellery, precious metals, watches, collections, mobile devices, important keys, or other high value items, which we strongly advise are not packed for removal or placed into storage.
Complying with all applicable laws and regulations, including waste disposal and environmental regulations.
You must not leave with us, or request us to handle or store, any goods that are prohibited under clause 8.
8. Prohibited and Restricted Goods
You must not submit for removal, storage or handling any of the following goods:
Explosives, firearms, weapons, ammunition or similar items.
Flammable, corrosive, toxic or hazardous materials including gas cylinders, petrol, oils, paints, solvents, chemicals or asbestos.
Perishable or living items including food, plants, animals or other living organisms.
Illegal goods or substances, stolen property, or items that are unlawful to possess or transport.
Waste of any kind that should instead be disposed of through appropriate waste management channels.
Cash, bearer instruments, precious stones, high value antiques, fine art, or items of exceptional value, unless we have agreed in writing to accept them and you have arranged appropriate insurance.
We may refuse to collect or store any item that we reasonably consider unsafe, unlawful, in breach of these terms, or unsuitable for storage in our facilities.
9. Waste Regulations and Disposal
We are not a licensed waste carrier for general waste disposal unless expressly stated in our quotation. You must not use our services to dispose of household, commercial or hazardous waste in breach of waste regulations.
Where we agree to remove unwanted items or rubbish as part of our services, this will be specified in writing and may be subject to additional charges. Such services will be carried out in accordance with applicable waste and environmental regulations.
We may refuse to remove or transport any items that appear to be waste or rubbish if this would contravene regulations, pose a health or safety risk, or exceed the scope of our agreed services. You remain responsible for arranging lawful disposal of any waste not accepted by us.
10. Access to and Use of Storage Facilities
Storage services are provided on the basis that access to the Storage Facility is controlled by us. Access by customers may be permitted only during our designated opening hours and subject to reasonable notice and security procedures. We may charge a reasonable fee for supervised access or additional handling.
We may move goods between storage units or facilities without notice, provided that the level of security and care is not materially reduced. We may restrict access to the Storage Facility where necessary for safety, maintenance, security or compliance with legal requirements.
11. Liability and Limitation
We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods, or for delay or failure in performance, is subject to the limitations set out in this clause.
We are not liable for:
Loss or damage arising from your failure to comply with these terms, including failure to properly pack goods where you are responsible for packing.
Loss or damage to prohibited or excluded items, or to high value goods not declared and specifically accepted by us in writing.
Normal wear and tear, natural deterioration, atmospheric or climatic conditions including damp, mould, condensation or temperature changes.
Loss or damage caused by insect, vermin or other infestation not arising from our negligence.
Consequential, indirect or economic loss, including loss of profit, loss of use, or loss of enjoyment.
In the event of loss or damage to goods arising from our negligence or breach of contract, our liability shall be limited to the lesser of:
The reasonable cost of repair, or
The current market value of the goods at the time of loss or damage, subject to a reasonable overall financial limit per booking or per storage unit as specified in your quotation or otherwise notified.
If no specific financial limit has been agreed, our total liability for all claims arising out of a single booking or storage arrangement shall not exceed a reasonable commercial limit having regard to the price paid for the services.
Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.
12. Time Limits for Claims
You must inspect your goods as soon as reasonably practicable upon delivery or removal from storage. Any visible loss or damage should be noted at the time of delivery or collection wherever possible.
You must notify us in writing of any claim for loss, damage or short delivery within seven days of delivery or collection. For goods in storage, you must notify us within seven days of discovering any loss or damage. If you do not notify us within these time limits, we may not be liable for the claim, unless you can show that it was not reasonably possible to notify us earlier.
13. Insurance
Our charges do not include insurance for your goods unless explicitly agreed in writing. You are strongly advised to arrange appropriate insurance cover for your goods during removal, transit and storage, either through your own insurer or, where available, through an insurance option we may offer.
14. Right of Lien and Sale of Goods
We have a legal right, known as a lien, to withhold or sell some or all of the goods in our possession until all amounts you owe us, including storage charges, removal charges, interest and costs, have been paid in full.
If any amount remains unpaid after reasonable notice, we may sell or dispose of the goods in a lawful manner. We will apply the proceeds of sale towards the outstanding sums and reasonable costs of sale or disposal. Any surplus will be held for you, but we will have no obligation to you where the proceeds of sale are insufficient to cover the amounts owed.
15. Termination of Storage
You may terminate storage by giving us written notice in accordance with the minimum notice period specified in your storage agreement or, if no period is specified, at least fourteen days notice.
We may terminate storage by giving you not less than thirty days written notice, or immediately where you are in serious or persistent breach of these terms, including non payment of charges, storage of prohibited items, or unsafe use of the Storage Facility.
On termination, all outstanding charges must be paid and you must arrange for the prompt removal of your goods. If you fail to remove your goods, we may treat them as abandoned and exercise our lien and sale rights.
16. Data Protection and Privacy
We will collect and process personal information about you for the purposes of managing your booking, providing services, taking payment, and meeting legal obligations. We will handle your personal information in a lawful, fair and secure manner and will not sell your details to third parties.
17. Force Majeure
We are not liable for any delay or failure in performing our obligations where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, fire, flood, industrial disputes, traffic disruptions, accidents, civil unrest or acts of authorities.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
19. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior representations or agreements.
We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract unless we agree otherwise in writing.
